Privacy policy
Smoking Beards® Privacy Policy
SB F&B Trading Co. L.L.C., trading as Smoking Beards® ("Smoking Beards", "we", "us" or "our"), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit smokingbeards.com, purchase our products, create an account, subscribe to our communications, contact us, participate in promotions or otherwise interact with Smoking Beards.
For the purposes of applicable data-protection legislation, SB F&B Trading Co. L.L.C. is the controller of the personal data described in this Privacy Policy. 1 INFORMATION WE COLLECT Depending on how you interact with us, we may collect the following categories of personal information.
1.1 INFORMATION YOU PROVIDE DIRECTLY This may include:
• Your name
• Email address
• Telephone number
• Billing and delivery address
• Account information
• Products ordered or purchased
• Order history
• Delivery instructions
• Enquiries, feedback or customer-service communications
• Newsletter or marketing preferences
• Reviews, comments or other content you choose to submit
• Information provided through contact, collaboration, wholesale, catering, event or other enquiry forms
1.2 PAYMENT INFORMATION
Payments are processed through approved payment-service providers such as Paymob and Stripe, together with Shopify-supported payment functionality. Payment providers may collect information necessary to process your transaction, such as card details, billing information and transaction identifiers. Smoking Beards does not intentionally store full payment-card details within its own systems.
1.3 INFORMATION COLLECTED AUTOMATICALLY
When you use our website, certain technical and usage information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• General geographic location
• Pages viewed
• Products viewed
• Search activity
• Shopping-cart activity
• Referral source
• Date and time of visits
• Interaction with website content
• Advertising and campaign attribution information
• Cookie and tracking identifiers
This information may be collected through Shopify and technologies such as Google Analytics, Google Tag Manager, Meta Pixel and similar analytics or advertising tools.
2 HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfil orders
• Take and verify payments
• Arrange delivery
• Provide order confirmations and delivery updates
• Manage returns, refunds and cancellations
• Maintain customer accounts
• Respond to enquiries and customer-service requests
• Improve our website, products and customer experience
• Understand how customers use our website
• Measure marketing and advertising performance
• Prevent fraud, misuse and security incidents
• Maintain the security and integrity of our systems
• Communicate with you about products, promotions, events or news where you have agreed to receive such communications
• Personalise content, recommendations or advertising where permitted
• Maintain financial, accounting and business records
• Comply with legal, regulatory and contractual obligations
• Establish, exercise or defend legal rights
We process personal information only where permitted by applicable law, including where consent is required, where processing is necessary to provide products or services you have requested, or where processing is otherwise permitted or required by law.
3 ORDERS AND FULFILMENT
When you place an order, we use the information necessary to process your purchase and arrange delivery. Our current delivery and fulfilment partners may include Jeebly and other approved logistics providers. We may share information such as your name, telephone number, delivery address, order details and delivery instructions with the relevant fulfilment provider solely to enable delivery and related services.
4 COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to operate the site, remember preferences, analyse performance and, where permitted, support personalised advertising.
These technologies may include:
Essential cookies, required for functions such as shopping carts, checkout, account access, security and payment processing.
Analytics cookies, which help us understand website traffic, customer journeys and site performance.
Advertising and marketing technologies, which may help us measure campaigns, build audiences and display more relevant advertising.
Where required, non-essential cookies and tracking technologies will be activated in accordance with your consent preferences.
You may be able to manage your preferences through the cookie-management tools provided on our website or through your browser settings. Disabling certain cookies may affect some website functionality.
5 MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from Smoking Beards, we may use your contact details to send information about:
• New products
• Promotions
• Recipes and cooking content
• Events
• Competitions
• Collaborations
• Smoking Beards news and updates
You may withdraw your consent or unsubscribe at any time by using the unsubscribe mechanism included in our communications or by contacting us. Stopping marketing communications does not prevent us from sending operational communications relating to an existing order, payment, delivery or customer-service matter.
6 HOW WE SHARE PERSONAL INFORMATION
We do not sell personal information. We may share personal information where reasonably necessary with trusted service providers that help us operate our business, including:
• Shopify, which provides our e-commerce platform
• Payment processors, including Paymob and Stripe
• Delivery and fulfilment providers, including Jeebly
• Website-development and technical service providers
• Marketing and advertising service providers
• Analytics providers, including Google
• Advertising platforms, including Meta
• Email and communications providers
• Accountants, auditors, legal advisers and other professional advisers
• Government, regulatory, judicial or law-enforcement authorities where required by law.
Service providers are expected to process personal information only for authorised purposes and to apply appropriate safeguards.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, subject to applicable legal requirements.
7 SHOPIFY
Our online store is hosted on Shopify. Shopify processes certain personal information when you browse or purchase from our store in order to provide its e-commerce platform and related services. Shopify may process information such as device information, browsing activity, account information, transaction information and information relating to purchases. Shopify's own processing activities are also governed by its applicable privacy policies.
8 INTERNATIONAL DATA TRANSFERS
Some of our technology, payment, analytics, marketing or service providers operate internationally.
As a result, your personal information may be processed or stored outside the United Arab Emirates. Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable data-protection law and that appropriate safeguards are used where required.
9 DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
• Complete transactions
• Fulfil orders
• Provide customer support
• Maintain appropriate accounting and transaction records
• Comply with legal or regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Protect our legal rights
Marketing information may be retained until you unsubscribe or withdraw your consent.
Where information is no longer required, we may delete, anonymise or securely dispose of it, subject to legal or regulatory retention requirements.
10 DATA SECURITY
We use reasonable administrative, organisational and technical measures designed to protect personal information against:
• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction
Our website uses secure HTTPS connections and relies on established providers such as Shopify and approved payment processors for sensitive transaction processing. No online system can, however, guarantee absolute security.
11 YOUR PRIVACY RIGHTS
Subject to applicable law and any relevant exceptions, you may have the right to:
• Obtain information about how your personal data is processed
• Request access to personal data held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request restriction of certain processing
• Object to processing for direct-marketing purposes
• Withdraw consent where processing is based on consent
• Request transfer of eligible personal information where technically feasible
• Object to certain decisions based solely on automated processing where applicable
To exercise a privacy right, please contact us using the details below.
We may need to verify your identity before completing a request. Certain rights may be limited where retention or processing is required by law, necessary to protect the rights of others or otherwise permitted under applicable legislation.
12 CHILDREN
Smoking Beards does not knowingly seek to collect personal information from children. Our online store is intended primarily for adult customers.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter.
13 THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites, social-media platforms or external services.
Those services operate under their own privacy practices and policies. Smoking Beards is not responsible for the privacy practices of third-party websites or platforms that we do not control. We encourage you to review the relevant privacy notices before providing personal information to those services.
14 CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our website
• New products or services
• Changes to our technology or service providers
• Changes to our data-processing practices
• Legal or regulatory requirements
The latest version will be published on our website together with the date of the most recent update. Where appropriate, we may provide additional notice of material changes.
15 CONTACT US
If you have questions about this Privacy Policy, how we handle personal information or wish to exercise a privacy right, please contact: SB F&B Trading Co. L.L.C.
Trading as Smoking Beards® United Arab Emirates
Email: info@smokingbeards.com
You may also have the right to raise a complaint with the competent data-protection authority under applicable law.