Terms of service

Smoking Beards® Website Terms & Conditions and Terms of Sale
Last updated: 20 October 2026

These Website Terms & Conditions and Terms of Sale ("Terms") govern your use of smokingbeards.com and any purchase made through the Smoking Beards® online store.
The website and online store are operated by: SB F&B Trading Co. L.L.C. Trading as Smoking Beards® United Arab Emirates  
Trade licence number: 1288317
Licensing authority: Department of Economic Development (DED)
Registered/business address: IDS GROUP Building, Al Karama, Dubai, U.A.E.
Telephone: +971 54 571 8599
Email: info@smokingbeards.com
Website: https://smokingbeards.com
VAT registration number: 104534579800003

Please read these Terms before using the website or placing an order.

By using our website or submitting an order, you agree to these Terms. Nothing in these Terms limits or excludes any mandatory rights available to you under applicable UAE consumer-protection legislation.

1 ABOUT SMOKING BEARDS®
Smoking Beards® develops, markets and sells seasonings, sauces, food-related products, merchandise and other associated products. Products available through the website may change from time to time. Our online store is operated using Shopify and may use approved third-party providers for payments, delivery, analytics and other operational services.

2 ELIGIBILITY
You must have the legal capacity to enter into a binding contract in order to place an order through our website. If you do not have such legal capacity, the website and purchases should be used or made under the supervision or authority of a parent, guardian or other legally authorised person. You are responsible for ensuring that the information provided when creating an account or placing an order is complete and accurate.

3 PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, ingredients, quantities, specifications, images and other information displayed on the website are accurate. However, packaging, labels, colours or product presentation may occasionally differ slightly from website images, particularly following packaging updates or changes between production batches.
The product packaging and label supplied with the product should be regarded as the current source of ingredient, nutritional, storage and product-use information. Customers with allergies, intolerances or specific dietary requirements should review all relevant ingredient and allergen information carefully before consuming a product. Please contact us before purchase if you require clarification about a product. We do not intentionally substitute one product for another without your agreement.

4 PRODUCT AVAILABILITY
Products are offered subject to availability.
Placing an item in your shopping cart does not reserve inventory. If a product becomes unavailable after an order is submitted, we may contact you to offer an appropriate alternative, remove the unavailable item and refund it, or cancel the affected order. We will not knowingly charge you for goods that we cannot supply.

5 PRICES AND VAT
Prices are displayed in the currency shown on the website, normally UAE Dirhams (AED) for purchases within the United Arab Emirates.
The applicable VAT treatment will be clearly displayed as part of the purchase process. Any delivery charge, payment-related charge or other applicable fee will be shown before you confirm the order.
We may change prices at any time, but a price change will not ordinarily affect an order already accepted by us.
Despite reasonable efforts to ensure pricing accuracy, errors can occur. If an obvious pricing error is identified before an order is fulfilled, we may contact you and offer the opportunity to proceed at the correct price or cancel the affected item or order and provide the appropriate refund.

6 PLACING AN ORDER
When you submit an order through the website, you are requesting to purchase the products shown in your order.
After submission, you should receive an electronic confirmation acknowledging receipt of the order. An automated acknowledgement does not necessarily mean that the order has been finally accepted.
We may decline or cancel an order where reasonably necessary, including where: • A product is unavailable
• Payment cannot be authorised
• Fraud or misuse is suspected
• An obvious pricing or product-description error has occurred
• Delivery cannot reasonably be completed to the address supplied
• The order would breach applicable law
• Purchase limits or promotional conditions have been exceeded If payment has already been taken for an order that we cannot accept or fulfil, the relevant amount will be refunded.

7 PAYMENT
Payments may be processed using Paymob, Stripe, Shopify-supported payment services or other approved providers shown at checkout.
Available payment methods may change from time to time.
By submitting payment information, you represent that you are authorised to use the selected payment method.
Payment processing may be subject to additional authentication, fraud-prevention or verification procedures imposed by the relevant payment provider or financial institution.
Smoking Beards does not intentionally store full payment-card details within its own systems.

8 DELIVERY
We deliver to the locations made available through the website and checkout process. Delivery availability, charges and estimated delivery times will be communicated before purchase where applicable.
Our delivery and fulfilment providers may include Jeebly and other approved logistics providers.
Delivery times are estimates unless expressly stated otherwise.
We will make reasonable efforts to fulfil orders within the indicated timeframe, but delivery can occasionally be affected by circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address, contact telephone number and any necessary delivery instructions.
Where delivery cannot be completed because incorrect or incomplete information was supplied, additional delivery charges may apply if another delivery attempt is required.

9 DELIVERY ACCEPTANCE
An order may be delivered to the customer, another person apparently authorised to receive it at the delivery address, or another delivery location agreed with the customer.
You should inspect the delivery reasonably promptly after receipt. If an order appears damaged, incomplete or incorrect, please contact us as soon as reasonably possible with the order number and supporting photographs where appropriate.
Prompt notification helps us investigate delivery issues but does not remove any statutory rights you may have under applicable law.

10 CANCELLATION BEFORE DISPATCH
If you wish to cancel an order before dispatch, please contact us as quickly as possible. Where the order has not yet entered fulfilment or dispatch, we will make reasonable efforts to cancel it.
Once an order has been prepared or transferred to the delivery provider, cancellation may no longer be possible.
Where cancellation is accepted after payment has been processed, the relevant refund will normally be made through the original payment method.

11 RETURNS, EXCHANGES AND STATUTORY RIGHTS
Under Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, consumers may have the right to return or exchange goods purchased online where, among other circumstances:
The goods are defective, incomplete or damaged upon receipt; the goods materially differ from the description or agreed conditions; delivery is delayed to an extent that the goods can no longer reasonably serve their intended purpose; the products or sale breach applicable legislation; or the goods do not comply with the terms of the digital contract or published sale conditions.
These statutory rights remain unaffected by these Terms.
Because Smoking Beards products include food products, we cannot ordinarily accept the return of products that have been opened or used merely because a customer changes their mind, except where required by law.
If a food product is defective, damaged, incorrect, incomplete or otherwise subject to a statutory return right, please contact us at info@smokingbeards.com.
We may request photographs, batch information, packaging details or other reasonable information necessary to investigate the issue.
Where a return, replacement or refund is required by applicable law, we will provide the appropriate remedy.
Any separate voluntary return or promotional guarantee offered by Smoking Beards will be subject to the conditions stated with that offer.

12 REFUNDS
Approved refunds will normally be made using the original payment method.
The time required for a refund to appear in your account may depend on the payment provider, card issuer or financial institution and may therefore extend beyond the date on which Smoking Beards processes the refund.
Where only part of an order is refunded, the refund will ordinarily relate to the affected product and any other amount required by applicable law.
Nothing in this section limits statutory refund rights.

13 PROMOTIONS AND DISCOUNT CODES
From time to time, Smoking Beards may offer:
• Promotional prices
• Discount codes
• Introductory offers
• Free delivery promotions
• Bundles
• Gifts with purchase
• Customer-specific promotions
Promotions may have additional eligibility criteria, expiry dates, minimum purchase amounts, product restrictions or usage limits. Unless expressly stated otherwise, promotional codes have no cash value, cannot be exchanged for cash and may not be combined with other promotions.
We reserve the right to withdraw or correct a promotion affected by fraud, abuse or an obvious technical error.

14 CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
You should notify us promptly if you believe that your account has been compromised. We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, maintain security or enforce these Terms.

15 REVIEWS AND USER-SUBMITTED CONTENT
Where we allow product reviews, photographs, recipes, comments or other user-submitted content, you must ensure that anything you submit:
• Is accurate and based on genuine experience where applicable
• Is not unlawful, misleading, defamatory or abusive
• Does not infringe another person's intellectual-property or privacy rights
• Does not contain malicious software or inappropriate commercial solicitation
We may moderate, decline or remove content that breaches these requirements.
By submitting content for publication, you grant Smoking Beards a non-exclusive right to display, reproduce and use that content for purposes connected with operating and promoting Smoking Beards, subject to applicable law and our Privacy Policy.

16 INTELLECTUAL PROPERTY
The Smoking Beards® name, trademarks, logos, product names, packaging, brand materials, photography, graphics, website design, written content, recipes, videos and other intellectual property appearing on the website are owned by or licensed to SB F&B Trading Co. L.L.C. unless otherwise stated.
Content may be viewed and used for ordinary personal, non-commercial purposes. You may not reproduce, modify, distribute, commercially exploit or use our intellectual property without prior permission except where permitted by law.

17 ACCEPTABLE WEBSITE USE
You must not use the website in a way that:
• Violates applicable law
• Attempts to gain unauthorised access to systems or accounts
• Introduces malicious software
• Interferes with the operation or security of the website
• Attempts to manipulate pricing, discounts or promotions
• Uses automated tools to extract content or data without permission
• Infringes intellectual-property or other rights
• Engages in fraudulent or misleading activity We may take reasonable steps to protect the website and customers from misuse.

18 THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with services operated by third parties, including payment processors, delivery providers, social-media services and other external platforms.
Those services may be governed by separate terms and privacy policies. Smoking Beards is not responsible for external websites or services that we do not control, except to the extent responsibility cannot lawfully be excluded.

19 WEBSITE AVAILABILITY
We aim to keep smokingbeards.com available and functioning reliably but cannot guarantee that access will always be uninterrupted.
The website may occasionally be unavailable because of:
• Maintenance
• Shopify or third-party platform outages
• Security incidents
• Network failures
• Software updates
• Events outside our reasonable control
We may modify, suspend or replace website features where reasonably necessary.

20 LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, nothing in these Terms limits mandatory consumer rights arising under UAE consumer-protection or e-commerce legislation.
To the extent permitted by law, Smoking Beards is not responsible for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was entered into.
We are not responsible for losses caused solely by circumstances outside our reasonable control, subject always to any mandatory obligations imposed by applicable law.

21 PERSONAL INFORMATION AND COOKIES
Our handling of personal information is described in the Smoking Beards® Privacy Policy.
Our use of cookies and similar technologies is described in the Smoking Beards® Cookie Policy.
These documents form part of the overall terms governing your interaction with the website.

22 FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delay or failure caused by events that are outside our reasonable control, provided that we take reasonable steps to minimise the effect of such events where possible.
Such events may include severe weather, natural disasters, government restrictions, transport disruption, supply-chain interruption, telecommunications failures, cybersecurity incidents, industrial action or other comparable circumstances.
Your mandatory consumer rights remain unaffected.

23 COMPLAINTS AND CUSTOMER SERVICE
We want to resolve problems promptly and fairly. For questions, complaints, delivery issues, product concerns, refunds or other customerservice matters, please contact:
Email: info@smokingbeards.com
Telephone: +971 54 571 8599
Address: IDS GROUP Building, Al Karama, Dubai, U.A.E.
Please include your order number where relevant.
We may ask for reasonable supporting information so that we can investigate the matter efficiently.
Consumers may also have rights to raise a matter with the competent consumer-protection authority in the United Arab Emirates.

24 CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
• Changes to our products or services
• Changes to our website or technology
• Changes to payment or delivery arrangements
• New legal or regulatory requirements
• Changes to our business practices
The version applicable to an order will ordinarily be the version published at the time the order was submitted. The latest version will always display its most recent update date.

25 GOVERNING LAW AND DISPUTES
These Terms and purchases made through the Smoking Beards website are governed by the applicable laws of the United Arab Emirates.
The competent courts of the United Arab Emirates or the relevant Emirate shall have jurisdiction in accordance with applicable law.
Nothing in this clause prevents a consumer from using any dispute-resolution, complaint or consumer-protection mechanism available under UAE law.

26 CONTACT
For questions about these Terms, please contact: SB F&B Trading Co. L.L.C.
Trading as Smoking Beards®
Address: IDS GROUP Building, Al Karama, Dubai, U.A.E.
Trade licence: 1288317
Telephone: +971 54 571 8599
Email: info@smokingbeards.com
Website: https://smokingbeards.com